In an exclusive interview with IT News Africa, Absa’s Group Chief Information and Technology Officer, Johnson Idesoh, discusses the evolution of artificial intelligence, particularly the transition from conventional models like ChatGPT to advanced ‘Agentic AI.’ Unlike current generative AI models that depend on user prompts, Agentic AI possesses the capability to autonomously address complex challenges in real time. This paradigm shift is analogous to moving from a driver-directed vehicle to a fully autonomous system.
The concept of Agentic AI was a focal point at the 2025 World Economic Forum, where discussions emphasized its potential transformative impact on the financial services sector. Agentic AI introduces the ability to orchestrate intricate workflows, learning continuously and adapting in response to new data. This contrasts with traditional automation and analytics, which are limited by predefined parameters and often require human oversight.
Agentic AI could significantly enhance operational efficiency by addressing siloed functions within financial institutions. For example, it could optimize stress testing by integrating various input factors in real time, moving away from manual processes. Furthermore, in customer-facing applications, Agentic AI could anticipate client needs, providing personalized solutions preemptively, thereby promoting financial inclusion and literacy.
Despite these promising advancements, challenges such as accountability, ethical considerations, and potential disruptions to the workforce present significant hurdles for the adoption of Agentic AI. The future relationship between humans and AI is expected to be one of collaboration rather than replacement, fostering a hybrid model where the strengths of both can enhance institutional values.
Overall, while Agentic AI is still largely conceptual, its potential to redefine business operations and interactions within the financial sector and beyond is noteworthy, heralding a new era in the Intelligent Age.
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