Reputation Management for Security Companies
One bad review can cost you dozens of customers. We help security companies build a 5-star reputation that makes prospects choose you over competitors—with AI-powered review generation, monitoring, and response.
Schedule Your AI Assessment Call →Why Your Online Reputation Is Costing You Jobs
93% of customers read reviews before calling—if your Google rating is below 4.5 stars or you have unanswered negative reviews, they're calling your competitor instead
Happy customers don't leave reviews automatically—you've done hundreds of great installs, but only the angry customers bother to post, skewing your reputation unfairly
One negative review sits there for years—that frustrated customer from 2019 is still costing you business today because you never addressed it properly
You don't know what people are saying about you—reviews are scattered across Google, Facebook, Yelp, BBB, and Nextdoor, and you can't monitor them all
Complete Reputation Management System
We don't just monitor your reviews—we actively build your 5-star reputation with automated review requests, professional responses, and ongoing reputation protection.
Automated Review Requests
AI-powered system that automatically asks happy customers for reviews at the perfect moment—via text or email—dramatically increasing your review volume.
Real-Time Monitoring
Instant alerts when new reviews appear anywhere online. Know within minutes when someone mentions your company so you can respond quickly.
Professional Response Management
Every review gets a thoughtful, professional response. We turn negative reviews into opportunities and amplify positive ones.
Negative Review Mitigation
Intercept unhappy customers before they post publicly. Our system identifies at-risk customers and gives you a chance to make things right first.
Reputation Analytics
Track your star rating, review velocity, and sentiment over time. See how you compare to competitors and identify areas for improvement.
Review Marketing
Turn your best reviews into marketing assets. We showcase testimonials on your website, social media, and ads to build trust with prospects.
Ignoring Reviews vs. Managing Your Reputation
| Scenario | Without Reputation Management | With AI Security Edge |
|---|---|---|
| New Review Posted | You find out weeks later (maybe) | Instant alert + response within hours |
| Asking for Reviews | Forget to ask, feel awkward | Automated requests at perfect timing |
| Negative Review | Sits there damaging your reputation | Professional response + resolution |
| Happy Customer | Never asked = never reviews | Easy 1-click review request sent |
| Reputation Tracking | No idea where you stand | Real-time dashboard + competitor comparison |
| Using Reviews in Marketing | Reviews collect dust online | Best reviews featured everywhere |
Platforms We Monitor & Manage
Your reputation lives across dozens of sites. We monitor and manage reviews everywhere your customers might be looking—so nothing slips through the cracks.
Google Business
The most important review platform for local businesses. We optimize your profile and aggressively build your Google review count and rating.
Facebook recommendations influence buying decisions. We manage reviews and turn your page into a trust-building asset.
Nextdoor
The go-to platform for local recommendations. We help you become the most-recommended security company in every neighborhood.
Yelp
Still influential for service businesses. We monitor and respond to Yelp reviews to protect your reputation.
BBB
BBB ratings matter, especially for security companies. We help maintain your A+ rating and address any complaints.
Industry Sites
HomeAdvisor, Angi, and security industry directories. We ensure your reputation is protected everywhere prospects look.
The Real Impact of Reviews on Your Business
Read Reviews First
Before contacting a business
Trust Online Reviews
As much as personal referrals
Won't Use Business
With less than 4 stars
Revenue Impact
Each star = 5-9% more revenue
How We Build Your 5-Star Reputation
We start fast and show results quickly. Most clients see a significant increase in reviews within the first 30 days.
Reputation Audit
We analyze your current online reputation across all platforms, identify issues, and benchmark against competitors.
Profile Optimization
We optimize your Google Business, Facebook, and other profiles to maximize visibility and conversion.
Review System Setup
We implement automated review request systems that integrate with your workflow—no extra work for your team.
Response Templates
We create professional response templates for every scenario—positive, negative, and everything in between.
Monitoring Activation
24/7 monitoring goes live. You'll get instant alerts and we'll respond to reviews promptly on your behalf.
Ongoing Management
Continuous review generation, response management, and monthly reporting to track your reputation growth.
Reputation Management Packages
Choose the level of reputation protection and growth that fits your business. All packages include security industry expertise.
Monitor
Essential monitoring and alerts for security companies who want to stay informed about their online reputation.
- Review monitoring (all platforms)
- Instant new review alerts
- Monthly reputation report
- Response recommendations
Protect
Active reputation management with review generation and professional response handling.
- Everything in Monitor
- Automated review requests
- Professional review responses
- Google Business optimization
Dominate
Aggressive reputation building to become the highest-rated security company in your market.
- Everything in Protect
- Multi-platform review campaigns
- Negative review resolution
- Review marketing assets
Enterprise
Custom reputation management for multi-location security companies with complex needs.
- Multi-location management
- Custom integration with your CRM
- Dedicated reputation manager
- Crisis response protocol
Reputation Management From Security Industry Experts
AI Security Edge is led by Thad Paschall, who built Protect America into one of the most trusted names in home security—serving over 800,000 customers before selling for $130 million.
Building that reputation required obsessive focus on customer experience and online reviews. Thad knows firsthand how a strong reputation drives referrals, reduces sales resistance, and commands premium pricing in the security industry.
Now we bring that same expertise to help security companies like yours build the 5-star reputation that makes customers choose you over every competitor.
Ready to Build Your 5-Star Reputation?
Get a free reputation audit. We'll analyze your current online presence, show you what customers are saying, and create a plan to make you the highest-rated security company in your market.
Schedule Your AI Assessment Call →No obligation. See exactly where you stand and what it takes to dominate your market's reputation.
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