Custom-built for the equipment you install.

What she does

• Answers every service call, day or night.
• Walks a customer through a beeping keypad, a low battery, or a panel that won’t arm.
• Verifies who’s calling with your passcode before she says anything sensitive.
• Saves an account when a card declines instead of losing the customer.
• Books the service call and lets your office know it’s on the schedule.
• Handles the customer who’s moving and needs the system transferred.
• Explains a false-alarm dispatch and what stops the next one.
• Offers cameras or an upgrade to an existing customer when it fits.
• Takes a new-system call after hours and hands the lead to your sales team.
• Speaks Spanish when the caller does.
• Recognizes a real emergency and hands it to a human immediately, with the whole call already summarized.
• Learns from every call she couldn’t answer, so the next one goes better.

Hear her on demonstration calls

These are staged demonstration calls. Hometown Security, the customers, and the passcodes are made up for the demo, so you can hear how she handles each situation.

Eight short clips, eight different problems. No script written for the camera — this is what she does on the phone.

She learns your business

She’s trained on your panels and the guides for them, plus the answers your senior tech already gives on calls like these. You tell her your office hours, your after-hours rule, and what she may never say to a caller. You decide what she handles on her own and what she hands straight to your team. Every call is recorded and transcribed, so you can see exactly what was said. Setup starts with a short online sheet you fill out — a few minutes, and she’s built around your business, not somebody else’s.

She gets better every night

Any call where she gets stumped is flagged that same night, with the recording. If she has already found the answer in your panel guides, it goes in. If not, we write it in plain words and add it. Either way, she has it on the very next call. No release, no waiting.

What she will not do

She will never tell an unverified caller how to power down or disarm a system. Every caller verifies with the verbal passcode you set on the account before she’ll discuss anything sensitive — no exceptions, no matter how urgent they sound.

Service calls are where dealer payroll goes to die

Built by someone who paid this exact payroll: Thad Paschall spent 23 years in the security industry, started Protect America and created over $600 million in revenue — and ran the call center this agent replaces. The manufacturers are already moving this direction; DMP’s DualSIM communicators just eliminated carrier-swap service calls. This handles the rest of them.

Whatever you install, she learns it

Every deployment is built around your line — equipment knowledge, your service area, your escalation rules, your name on the greeting. The DMP version is live on this page so you can judge the real thing.

What the alternative costs.

Outsourced support desks charge about $3 an account, every month. On 900 accounts that is $2,700 a month, a fleet of truck payments. This line is $297 a month for the same 900 accounts. One truck payment. First ring, every call, day or night, and no hold queue.